To increase page-zoom/text in your browser, hold down the 'ctrl' key (Windows) or 'Apple key' (Macintosh) and press the '+' sign.

To decrease page-zoom/text in your browser, hold down the 'ctrl' key (Windows) or 'Apple key' (Macintosh) and press the '-' sign.


This accessibility statement applies to


This website is run by Trafford Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand and used a colour palette that ensures good contrast.
AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know that some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • some of our services require you to mark a location on a map, which cannot be done without a mouse or touch screen device
  • some of our online services are hosted by third-party suppliers and you may find navigating these services difficult depending on their level of web accessibility. These include, but are not restricted to: and
  • some of our online forms are difficult to navigate using just a keyboard
  • there's a limit to how far you can magnify any maps used on our website

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille then you should contact the relevant service directly. There may be a delay in receiving other formats as these are created when they're requested.

Alternatively you can contact us using the following details:

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Some of our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out where you can go to get information and advice by viewing our list of customer contact centres or call 0161 912 2000

Technical information about this website's accessibility

Trafford Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance statement

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Disproportionate burden

Interactive tools and transactions

As the third party providers of this content are part of existing contracts, making the necessary changes now could require either re-tendering or renegotiation of such contracts. This would incur considerable time and cost for the benefit of a small percentage of our content. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will be ensuring that any such services are fully compliant when they are due for renewal or replacement. As an example, our online payments system (Civica ICON) is not accessible; this service is currently being replaced with an accessible alternative.

What we're doing to improve accessibility

We are continuously working to resolve all identified accessibility issues which are within our control as well as working with all our third-party supplied systems to try to resolve any of their identified accessibility issues.

Our accessibility road map shows how and when we plan to improve accessibility on this website.

Update accessibility statements - September 2020Website accessibility audit - August to September 2020Action issues arising from accessibility audit - September 2020
Update all other Trafford Council sub-site accessibility statements - September 2020 Online forms accessibility audit - September 2020


This statement was prepared on 16 September 2020. It was last updated on 22 September 2020